Privacy Policy - AYA™ (aya-skin.com)

This privacy policy explains how AYA™ ("we", "us", "our") collects, uses, and protects your personal data when you use the website www.aya-skin.com (the "Site") or when you make a purchase.

By using the Site, you agree to the practices described below.

1. Data Controller

The controller of your personal data is:

AYA™ – AYA-SKIN
Email: contact@aya-skin.com

2. Data We Collect

We collect several types of information:

a) Browsing data ("Device Data")

When you visit the Site, we automatically collect certain technical information, including:

• IP address

• Browser type, language, time zone

• Pages visited, time spent, clicks

• Referring URLs (website or ad that led you to us)

• Cookie identifiers and other trackers

This data is collected through:

• Cookies and similar technologies

• Log files

• Pixels and tags (for example Meta Pixel, Google Analytics)

b) Order / Account Data ("Order Data")

When you place or attempt to place an order on the Site, we collect:

• First and last name

• Billing and shipping addresses

• Email address

• Phone number

• Details of products ordered, amount, currency, shipping method

• Payment information (type of payment method – full card details are processed by our secure payment provider, not directly by us)

c) Communication and Marketing Data

If you contact us or agree to receive our communications, we may process:

• Content of your messages (email, contact forms, social media messages)

• Marketing preferences (newsletter subscription / unsubscription)

3. Purposes and Legal Bases

We use your data to:

Process and deliver your orders

• Preparing, shipping, and tracking orders

• Invoicing, payment processing, fraud prevention

👉 Legal basis: performance of the sales contract.

Manage customer service

• Responding to your questions, return requests, and complaints

👉 Legal basis: performance of the contract and our legitimate interest.

Improve the Site and our offers

• Analyzing browsing behavior, measuring page and campaign performance (Google Analytics, Meta Pixel, etc.)

👉 Legal basis: our legitimate interest, and where required, your consent for certain cookies.

Send you marketing communications

• Information emails, promotional offers, abandoned cart reminders, where you have given your consent

👉 Legal basis: your consent (which you can withdraw at any time).

Ensure security and comply with legal obligations

• Fraud prevention, dispute management

• Accounting and tax obligations

👉 Legal basis: legal obligations and our legitimate interest.

4. Cookies and Trackers

We use cookies to:

• Operate the cart and checkout process

• Remember your preferences (language, currency, etc.)

• Measure traffic and audience on the Site

• Deliver and measure the effectiveness of targeted advertising (Meta Ads, Google Ads, etc.)

You can:

• Manage your preferences via the cookie banner (if available)

• Disable certain cookies through your browser settings

• For Google Analytics, use the opt-out tool: https://tools.google.com/dlpage/gaoptout

Without some technical cookies, the Site may not function properly (for example, the shopping cart).

5. Sharing Your Data With Third Parties

We share your data only with service providers necessary to operate the store, such as:

• Shopify (e-commerce platform hosting the Site)

• Payment providers (for example Stripe, PayPal, etc.)

• Logistics partners: carriers, warehouses, shipping solutions

• Analytics tools: Google Analytics

• Advertising tools: Meta (Facebook, Instagram), Google Ads, and similar platforms

These providers process your data only on our behalf and in accordance with our instructions.

We may also disclose your data:

• Where required by law (authorities, legal proceedings, etc.)

• To protect our rights or prevent fraud.

We do not sell your personal data.

6. Transfers Outside the European Union

Some of our service providers (for example Shopify, Google, Meta) may be located outside the European Union.

In such cases, we ensure that these transfers are covered by:

• Standard Contractual Clauses approved by the European Commission, or

• Any other mechanism recognized by applicable law as ensuring an adequate level of protection.

7. Data Retention Periods

We retain your data for the following periods:

• Order Data: for as long as necessary to manage the commercial relationship, then archived for the legal retention period (in particular for accounting and tax purposes – generally 5 to 10 years).

• Browsing data and cookies: for varying durations, usually between 13 and 24 months, depending on the type of cookie and local regulations.

• Marketing data: until you unsubscribe or up to 3 years after your last active contact with us.

After these periods, data is deleted or anonymized.

8. Your Rights (GDPR)

If you are a resident of the European Union / EEA, you have the following rights regarding your data:

• Right of access: to know what data we hold about you.

• Right of rectification: to correct inaccurate or incomplete data.

• Right to erasure: to request deletion of your data, within legal limits.

• Right to object: to object to certain processing operations (in particular marketing).

• Right to restriction of processing in certain cases.

• Right to data portability: to receive your data in a structured format, where applicable.

To exercise your rights, contact us at: contact@aya-skin.com
We may ask for proof of identity if necessary.

You also have the right to lodge a complaint with your local supervisory authority.
In France: CNIL – www.cnil.fr

9. Minors

The Site is not intended for individuals under 18 years of age.
We do not knowingly collect data relating to minors.
If you believe a minor has provided us with personal data, please contact us at contact@aya-skin.com so we can delete it.

10. Changes to This Policy

We may update this privacy policy at any time in order to:

• Reflect legal or regulatory developments,

• Adapt our internal practices,

• Include new services or providers.

The version in effect is the one displayed on this page at the time of your visit.

11. Contact

For any questions regarding this privacy policy, to exercise your rights, or to make a complaint, you can contact us at:

📩 contact@aya-skin.com