Return & Refund Policy

Return & Refund Policy – AYA™

1. Return Period

You have 30 calendar days after receiving your order to request a return or refund.

If more than 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange.

2. Eligibility Requirements

To be eligible for a return:

  • The product must be unused,

  • In perfect condition,

  • And in its original sealed packaging.

For hygiene and safety reasons, we do not accept returns of opened, tested, or partially used products.

Non-returnable items include (but are not limited to):

  • Opened beauty or skincare products,

  • Gift cards,

  • Downloadable items.

Proof of purchase (order number, confirmation email, etc.) is required for all return requests.

Please do not send your return to the manufacturing address.

3. Refunds

Once your return is received and inspected, we will send you an email confirming:

  • That the product has been received, and

  • Whether your refund is approved or rejected.

If approved:

  • Your refund will be issued to your original method of payment,

  • Within 5 to 10 business days.

Late or Missing Refunds

If you do not see the refund:

  1. Check your bank account,

  2. Contact your bank or credit card company (processing delays may occur),

  3. If the issue persists, contact us at contact@aya-skin.com.

4. Sale Items

Sale items or products purchased with a discount code can be refunded, as long as they meet the return conditions (new and sealed).

We do not offer refunds for:

  • Clearance or end-of-line items,

  • Free gifts (“gift with purchase”).

5. Exchanges (Defective or Damaged Products)

We replace any product that is:

  • Delivered damaged,

  • Shows a manufacturing defect,

  • Or has a transport-related issue.

To request a replacement:

👉 Send a photo and your order number to contact@aya-skin.com
Our team will provide the exchange instructions.

6. Gifts

If the item was marked as a gift at checkout:

  • You will receive a store credit for the value of the returned item,

  • Once the return is received and approved.

If the order was not marked as a gift, the refund will be issued to the original purchaser.

7. Return Shipping

To return a product, please first contact our customer service team at:

📩 contact@aya-skin.com

We will provide the appropriate return address (which depends on your country).

⚠️ Any return sent without prior approval by email will be automatically refused.

Return Shipping Fees

  • Return shipping costs are your responsibility.

  • They are non-refundable.

If we provide a prepaid return label, its cost will be deducted from your refund.

We strongly recommend using a tracked shipping service.
We cannot guarantee receipt of untracked parcels.

8. Missing or Lost Packages

If your package is marked as delivered by the carrier but you did not receive it, you must:

  • Check your mailbox, neighbors, or concierge,

  • Contact the carrier directly,

  • Email us at contact@aya-skin.com.

A logistics investigation may be opened (processing time varies by country).

9. Quick Return Procedure (Summary)

  1. Contact us at contact@aya-skin.com

  2. Receive the return address and instructions

  3. Ship the sealed, unused product

  4. Inspection upon arrival

  5. Refund issued within 5–10 business days if approved